If you have enabled Unavailability Requests on your account, you may receive notifications from staff requesting Unavailability for a particular shift.

You will be notified of the request by email, SMS and/or push notification through the app, depending on what you have enabled in your account settings.

To respond to the request, click the relevant cell on the rota and a pop-up will display the message sent by the employee, as well as a box to reply, and buttons to approve or deny the request.

When requests are approved

On approval, the shift will automatically be moved to the open shift section of the relevant day, and become unpublished. A green Unavailability dot will display on the shift as a reminder of the approved Unavailability request.

You can now reassign the shift to a specific employee if you wish, or leave it in the Open Shift section and publish it, allowing an employee to voluntarily assign it to themselves on a first-come, first-served basis.

When requests are denied

If the request is denied, the employee will be notified by email and a red Unavailability icon will be attached to the shift.

Further Unavailability requests made for shifts which have already had requests denied will now be met with a warning to remind the employee before they try the request again.

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