When adding an email address to user in your account, you may see the error message 'A user with this email address already exists in your account'. Here are a few reasons why you may see this and how to fix it.
User has previously used RotaCloud with a different business
If the user has been previously employed by a different business who uses RotaCloud, you won't be able to add their email address to their account. Simply reach out to our support team via live chat at support@rotacloud.com and they can check this for you and remove the email (if it's no longer in use) so it's free for you to add.
User has previously been employed with your business
If the employee has previously worked for you and is returning to your business, you can choose to reinstate their account instead of creating a new one, to learn how to do this, click here.
If you would prefer to create a new account for them rather than reinstate their old one, please reach out to our support team via live chat at support@rotacloud.com and remove the email so it's free for you to add back.
Account has already been set up for user
If you can't add the email address fro the user, it could be that the account has already been set up. If you are an Admin, you can check this on your Employees page. If you're a Manager, it may be that the user has been created but not yet assigned to a Location so you don't oversee them. Please speak with an Admin user in your account and they can check this or you.