If your employer has enabled Shift Acknowledgement, you will be required to complete this step when new shifts are added for you. This confirms to your employer that you have seen the shifts they have assigned to you but you can still request shift swaps and request to drop them (if enabled by your employer). There are a couple of ways to acknowledge shifts - on the app, and on a desktop.

If you are required to acknowledge, when you have been given new shifts, you will be presented with a pop-up of them the next time you log into the app. This will show you the new shifts including the Role, Location, and break. Once you've had a look through them, simply tap the 'Acknowledge Shifts' button at the bottom of the page.

To Acknowledge your shifts on a desktop, head to the Rotas tab. If your employer has enabled shift acknowledgement, when you have been given new shifts, you will see a green button in the top right of the page that says 'Acknowledge shifts'. Click this to confirm you have seen your shifts for that week, and then click 'OK' on the confirmation pop-up.

You will see a coloured tick beside your name showing the status of your shift acknowledgement. If you have acknowledged all your shifts that week or month, it will be green, if you have any shifts not yet acknowledged for that week or month, it will be red.