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How do I verify my phone number?

How to verify your phone number so you can receive SMS notifications

Sophie Wilson avatar
Written by Sophie Wilson
Updated over 3 months ago

If your employer has SMS as part of their RotaCloud package, you can receive your regular notifications by text message. In order to receive these, you will first need to verify your mobile phone number via text message.

Before you verify your number, you must set up your. RotaCloud account by accepting your invitation. To learn more about this, click here.

Verifying your number

Once your phone number is added. to RotaCloud, you will receive a text message to that number asking you to verify it. To do this, simply reply to the message with the word YES. You can then enable your SMS notifications to receive updates via text message.

Resending your verification message

If you do not receive your text message from RotaCloud asking you to verify your number, you can choose to resend it. To do this, simply log in to RotaCloud on a desktop and go to Settings via the cog icon in the top right corner.

From the menu on the left, select 'Notifications'. If your number is not yet confirmed, you will see this blue, highlighted message at the top of your page. Click 'confirm you phone number' and another text will be sent to your phone (once you receive this, just follow the steps above).

If you are having trouble receiving the SMS message asking you to verify, please go to the 'Your Details' section from the menu on the left and check your number has been entered correctly. If you're still having issues, please reach out to our team on live chat and they'll be happy to look into this for you.

To learn how to update your SMS notification preferences, click here.

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